Regulations of the 1000M.EU B2B ordering system

§. 1. General provisions

  1. These Regulations have been prepared on the basis of law in force in the Republic of Poland and, together with applicable provisions of law, regulate the use of the 1000M.EU B2B ordering system available at (hereinafter referred to as "").
  2. Grupa Chrobry Sp. z o. o. with its registered office in Marki, at ul. Kościuszki 43, 05-270 Marki, NIP: 125 155 534 5, KRS: 0000347934, address for correspondence: Grupa Chrobry Sp. z o.o., ul. Kościuszki 43, 05-270 Marki, is the operator of the B2B ordering system.
  3. The operator of the B2B ordering system provides services listed in these Regulations under the terms and conditions laid out herein.
  4. Customers can contact the Seller by e-mail at and by telephone at +48 531 935 921.

§. 2. Definitions

The following terms used in these Regulations shall have the following meanings:

  1. Seller, Shop - shall mean the operator of the B2B ordering system referred to in Article 1(1) of the Regulations.
  2. Customer, Counterparty - shall mean an economic operator pursuing an economic activity within the meaning of the provisions of the Act of 2 July 2004 on freedom of economic activity (consolidated text: Journal of Laws of 2010, No 220, item 1447, as amended).
  3. Consumer - shall mean any natural person with full legal capacity, a legal person or an organisational unit without legal personality granted legal capacity under applicable legislation.
  4. End Customer - shall mean a customer of our Customer, i.e. the ultimate recipient of ordered goods.
  5. Regulations - shall mean these Regulations on the electronic provision of services.
  6. Business Days - shall mean weekdays from Monday to Friday, excluding public holidays.
  7. Customer Account - shall mean a site which a Customer can access on entering his/her e-mail address and password to inter alia order goods, track orders, change and update personal data etc.
  8. Cookies - shall mean small text files which are saved to maintain a Customer session (after logging in) whereby the Customer does not have to enter the Customer name or password on each web page, and to create viewing statistics, present web advertisements adjusted as far as possible to Customers' interests and to create online surveys and secure them against multiple entry by the same person. These files do not gather personal data of the Customer, do not change the configuration of the Customer's computer, are not used for installing or uninstalling any software, viruses or trojans, do not interfere with the integrity of the system or the Customer data, are not processed by other web services and can be erased by the Customer at any time.

§. Article 3.Main features, subject, types and scope of the electronic provision of services

  1. The system offers sales of goods through the 1000M.EU B2B ordering system.
  2. Services are provided electronically under these Regulations and involve granting access to the 1000M.EU B2B ordering system for the purpose of concluding and implementing sales agreements and providing Newsletter services.
  3. The subject of the provision includes furniture, lighting fittings and furnishing articles. The Seller is under obligation to deliver the goods without any defects. The Seller shall not be liable for any third party activities, in particular for activities performed by carriers and courier companies.
  4. The Newsletter service involves sending messages which include information about the current offering, promotion offers, rebates and discounts. The service is free of charge, voluntary and does not require any consent for sending commercial information.
  5. The electronic services agreement is signed for an indefinite period of time.
  6. On registering in the system, Customers may place Orders as specified in Article 7.
  7. A Customer that has registered may place an Order after logging into the Customer Account by entering the appropriate e-mail address and password.
  8. Orders are delivered in Poland.

§. Article 4. Terms and conditions of the electronic provision of services

  1. To be able to use services provided under these Regulations, the Customer shall have:
    1. An internet browser: Internet Explorer 7.0 or later, Mozilla Firefox 3.0 or later, Chrome (all versions) or Opera 2 or later,
    2. ookies enabled,
    3. an active e-mail address.
  2. The Shop website uses cookies. The Customer may give his/her consent to enable cookies. Detailed information on the purpose of storing and accessing information through cookies as well as the Customer's options regarding storage and access to information contained in the cookies means of settings of the software installed in the Customer's terminal telecommunication equipment or configuration of the service are provided in the Privacy Policy.
  3. The Customer may use the services specified in these Regulations subject to acknowledging to have read these Regulations.

§. 5. Manner of communication with Consumers

  1. The Seller's registered office is in Marki at the address ul. Kościuszki 43, 05-270 Marki.
  2. Customers can contact the Seller specifically electronic mail at and by telephone st +48 531 935 921 between 08.00 am and 04.00 pm on Business Days.
  3. Complaints shall be submitted via
  4. The Seller's address details are also provided at

§. 6. Registration, terms and conditions of concluding and terminating agreements for the electronic provision of services

  1. Registration is voluntary and free of charge, and ends with creating an individual Customer Account.
  2. When registering, the Customer should complete the registration form available at:
  3. To register, the Customer must enter an active e-mail address and login and set the password.
  4. After registering, the Customer will receive an activation link at the e-mail address provided during the registration process.
  5. Clicking the activation link will end the registration process and confirm the validity of the data provided in the registration form. At this moment, the agreement for the electronic provision of services is concluded. Attached to the e-mail with the activation link, the Customer will receive a document containing these Regulations. By clicking the link to activate the account, the Customer is accepting the B2B regulations.
  6. Making the B2B system resources available shall not require an additional consent of the Seller.
  7. The Seller may refuse to register a Customer in any of the cases listed in Paragraph 11 of this Article 6.
  8. The Customer may terminate the agreement for the electronic provision of services at any time.
  9. The Seller may terminate the agreement for the electronic provision of services if the Customer remains inactive in the System, in particular does not place any orders or log into the Customer Account within 6 months from his/her last activity.
  10. Termination of the agreement by either party or by mutual consent of the parties shall be tantamount to blocking the Customer's access to his/her Customer Account and deleting the account. The Seller may terminate agreement for the electronic provision of services if:
    1. the purpose of registration or the manner of using the services is clearly in conflict with the rules and purpose of the System,
    2. the Customer's activity is in conflict with accepted moral standards, incites to violence or crime or infringes third party rights,
    3. the Seller has received an official notice of unlawful character of the data provided or the related activity,
    4. the Seller has received credible information about unlawful character of the data provided or the related activity, and notified the Customer of its intention to block access to the Customer Account,
    5. the Customer has been sending unsolicited commercial information,
    6. the Customer has seriously or persistently breached the provisions of these Regulations,
    7. the address details provided by the Customer raise objectively justified doubts about their validity or truthfulness, and these doubts cannot be clarified by telephone or e-mail.
  11. The term "objectively justified" referred to in Paragraph 11(g) of this Article 6 shall mean, in particular, providing a fictitious locality, providing a fictitious street name in an actual locality or providing fictitious data as the name of the recipient (e.g. a fairy tale character).
  12. A notice of termination of the agreement for the electronic provision of services submitted by the Seller shall be sent to the e-mail address specified in the Customer Account. Termination of the agreement for the electronic provision of services shall result in permanent deletion of the Customer Account.
  13. A notice of termination of the agreement for the electronic provision of services submitted by the Customer may be submitted either by sending an e-mail to the address for correspondence or by deleting the Customer Account.
  14. If the agreement for the electronic provision of services is terminated by the Seller, a re-registration shall be subject to the Seller's prior consent.
  15. Termination of the agreement for the electronic provision of services by one party or by mutual consent of the parties shall not affect implementation of active sales agreements, unless the parties decide otherwise.
  16. The termination notice by the Seller in the cases referred to in Paragraphs 9 and 11 of this Article 6 shall be 14 days.

§. Article 7. Terms and conditions of sales

  1. The Seller sells goods presented on the 1000M.EU B2B ordering system website.
  2. A sales agreement may be concluded through the 1000M.EU B2B ordering system by and between the Seller and Customer.
  3. A sales agreement may be concluded only with a registered Customer (a Customer with a Customer Account).
  4. Information about goods and prices presented on the System's website is not an offer within the meaning of Article 66 § 1 or 543 of the Act of 23 April 1964 on the Civil Code (Journal of Laws of 1964, No 16, item 93, as amended; hereinafter "the Civil Code"). Information about goods and prices presented on the System's website is only an invitation to enter into a agreement within the meaning of Article 71 of the Civil Code.
  5. The Seller reserves the right to change the prices and withdraw specific goods presented on the System's website. A change of prices or withdrawal of goods may apply also to orders which have been already placed and forwarded for execution in situations beyond the Seller's control. In such cases, the Customer shall have the right to resign from the order.
  6. The System runs wholesale operations only and is addressed to corporate customers.
  7. The conclusion of a sales agreement requires an order to be placed by the Customer and accepted by the Seller, subject to Paragraphs 10-12 of this Article 7. A detailed description of the process of concluding a sales agreement is provided in Paragraphs 8-12 of this Article 7.
  8. Orders can be placed through the online platform 24 hours a day/ 7 days a week/ 365 days a year. Orders placed on Business Days after 2:00 pm and on Saturdays, Sundays and public holidays are handled on the next Business Day.
  9. To place an order through the System, the Customer must:
    1. select goods from the offering presented on the System's website,
    2. add the goods to the basket,
    3. select the method of payment and delivery,
    4. for registered Customers - log into the Customer Account (unless already logged in),
    5. for non-registered Customers - satisfy the obligation referred to in Paragraph 3 of this Article 7,
    6. click "Order and pay".
  10. In response to the order, the system System will send the Customer an automatic e-mail with a detailed summary of the goods ordered. In the event that no such confirmation e-mail is received, the Customer should report this fact to
  11. A Counterparty may cancel its order without any consequences within two days from placement. Thereafter, the Seller shall have the right to refuse any order cancellations or expect compensation for such cancellation.
  12. All prices shown on the System website are given in the Polish złoty (PLN) and are provided both in as net (excluding VAT) and gross (including VAT) amounts. The prices shown do not include the cost of shipment.
  13. Essential provisions of the sales agreement are recorded, preserved and made available to the Consumer by sending the Consumer an e-mail message to the e-mail address provided. By making the purchase, the Customer accepts receiving invoices by electronic means.
  14. The Customer shall authorise the Seller to issue a VAT invoice without the signature of the recipient and to issue an e-invoice

§. Article 8. Manner, date and cost of delivery

  1. The Seller shall deliver the goods free of any defects.
  2. Each article is shown with the estimated delivery time. The delivery time for the entire order is determined on the basis of the article with the longest delivery time. The delivery time shall be counted from the day on which the payment is credited on the Seller's bank account, and for special payment conditions agreed individually between the Seller and Customer - from the next Business Day from order placement.
  3. Goods purchased can be delivered or collected in the following manner:
    they can be collected from the Seller's warehouse by the Customer's own transport or by transport hired by the Customer,
    they can be delivered to the address indicated by the Customer by means of transport hired by the Seller at the Customer's request (a paid service)
  4. The cost of transport is communicated to the Customer at order placement (a description of the subject of the order). The delivery costs provided apply totransport in the Republic of Poland. Deliveries to foreign addresses shall be priced on a case-by-case basis.
  5. The cost of transport depends of the distance, value of the order and the weight and size of the shipment. The cost of collective orders shall be determined on a case-by-case basis.
  6. At the Customer's request, the Seller can send the goods to the address named by the Customer. In such a case, the goods are delivered by a third-party company after all elements of the order have been completed. When requested by the Customer, the System will deliver an order in several shipments, but this may entail charging higher costs of transport on the Customer. The Customer shall be informed about the completion of his/her order by e-mail within two days from shipment.
  7. Furniture is delivered in parcels or on pallets. Furniture is packed in carton and thick plastic covers, depending on the type of furniture.
  8. The cost of delivery does not include carrying the furniture into a flat/house unless the Customer has selected and paid for such a service.
  9. Couriers deliver shipments to the so-called "first door" at the address provided by the Customer and are not obliged to carry in large articles.
  10. If the packaging of a shipment delivered by a courier company is damaged, the Customer should unpack it in the presence of the courier and draw up a damage report with the courier if the goods are damaged or missing. The damage report shall facilitate asserting any complaint claims.
  11. For every order placed, the System issues a VAT invoice for the goods purchased.
  12. The Customer should make sure that the data provided for the invoice is correct. Correcting notes or invoices are issued by the System for an additional charge (PLN 30).
  13. The Customer has the right to check, in the presence of the person delivering the goods, whether the goods are consistent with the order and draw up a relevant report if any inconsistencies are found. The Seller shall make all efforts to make the delivery time as short as possible, in any case not longer than 14 Business Days.
  14. By acknowledging the receipt, the Customer acquires ownership of the goods. At the same time, any risks related to possession and use of the goods are transferred onto the Customer.
  15. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), a Customer other than a Consumer (i.e. an Economic Operator) shall not have the right to withdraw from the sales agreement.

§. Article 9. Manner and date of payment

  1. Purchases made at can be paid for in the following manner:
    1. by Blik
    2. by payment card
    3. by transfer into a bank account
    4. through the PAYU service
    5. under an invoice with a payment date (this method required authorisation to be granted to the Customer by the Seller)
    6. under a proforma invoice paid in advance
  2. Bank transfer details: Grupa Chrobry Sp.z o.o ul. Kościuszki 43 , 05-270 Marki, nr konta: 87 1050 1012 1000 0090 3149 6475.
  3. In the case of a payment by a transfer into a bank account, the goods are shipped after the amount due has been credited on the account. The relevant order number should be entered into the title of the transfer.

§. Article 10. Rights and obligations of the parties

  1. The Seller shall make all efforts to ensure that the B2B ordering system and all services provided through that system work continuously without any failures.
  2. The Seller reserves the right to interfere with the technical structure of the Customer Account to diagnose any irregularities in the System's operation.
  3. The Seller reserves the right to temporarily, but not longer than for 48 hours, disable certain functionalities of the System and to add services or carry out maintenance subject to notifying the Customers in sufficient advance.
  4. The Customer shall keep confidential the login and password to the Customer Account and protect them against unauthorised access.
  5. The Customer transmit forbidden content through the System.

§. Article 11. Protection of personal data

  1. The Seller shall process only the data that is necessary for due provision of its services.
  2. Personal data of Customers or End Customers may be transferred to third parties only for the purpose and to the extent necessary to properly provide services offered under these Regulations, in particular to courier companies for the purpose of delivery of the goods or to payment system operators, as well as to entities providing accounting and marketing services to the Data Controller. The Seller shall sign relevant personal data processing agreements with all such third parties and shall require that they ensure at least the same safeguards as those deployed by the Seller itself.
  3. Subject to the Customer's consent, the e-mail address provided at newsletter subscription will be used for marketing purposes with respect to products offered by The consent may be withdrawn at any time pursuant to Paragraph 8 of this Article 11.
  4. The database with Customer personal data shall be protected by law. The data shall be particularly protected and safeguarded against unauthorised access.
  5. The function of the Data Controller is held by the B2B ordering system referred to in Article 1(1) of these Regulations, which processes Customer personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the Act on 10 May 2018 on the protection of personal data (Journal of Laws of 2018, item 1000) and the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No 144, item 1204, as amended).
  6. Subject to the purpose of the System's operations and the scope of the consent and statements made, the Seller shall not make available any Customer information or data to any third parties without legal grounds obliging the Seller to do so, and warrants that it shall make all efforts to properly safeguard the information, in particular as required by the provisions on the protection of personal data and the provisions of the Act on the provision of services by electronic means.
  7. The Seller shall ensure that its Customers can exercise their rights arising from the provisions on the protection of personal data. In particular, the Customers shall have the right to:
    1. access their personal data and receive a copy of thereof;
    2. rectify (correct) their data;
    3. erase their data.
  8. Shall the Customer consider that there are no grounds for the Seller to process his/her data, he/she shall have the right to demand erasure of the data or restriction of the processing.
  9. The Customer may demand restriction of processing of his/her personal data only to storage of the data or performance of actions agreed with the Customer if, in the Customer's opinion, the data held by the Seller is incorrect or processed unlawfully, or if the Customer does not want to erase it because it will be needed by the Customer for the purpose of establishment, exercise or defence of legal claims, or for the duration of the Customer's objection to processing - the right to object to processing.
  10. Marketing objection - the Customer shall have the right to object to processing of his/her data for the purpose of direct marketing. Shall the Customer exercise this right, the Seller shall no longer process the data for this purpose.
  11. Objection on grounds relating to a particular situation. The Customer shall also have the right to object to processing of his/her data pursuant to the legitimate interest of the Controller for purposes other than direct marketing, and when the processing is necessary for the performance of a task carried out for reasons of public interest or in the exercise of official authority vested in the Seller. The Customer should specify his/her particular situation which, in his/her opinion gives grounds to discontinuation of the processing. The Seller shall no longer process the Customer's data for such purposes unless the Seller demonstrates compelling legitimate grounds for the processing which override the Customer's rights or for the establishment, exercise or defence of legal claims; the right to data portability;
  12. The Customer shall have the right to receive personal data concerning him or her, which he/she has provided under an agreement or consent, in a structured, commonly used and machine-readable format (e.g. *.docx, *.xlsx, *.txt). The Customer may also instruct the Seller to transmit the data directly to another entity;
  13. The right to lodge a complaint with a supervisory authority. If the Customer considers that the Seller is processing his/her personal data unlawfully, he/she may lodge a complaint with the President of the Personal Data Protection Office or another competent supervisory authority;
  14. The right to withdraw consent to processing of personal data. The Customer shall have the right to withdraw consent to processing of his/her personal data which is processed under his/her consent, without affecting the lawfulness of processing based on consent before its withdrawal.
  15. In order to exercise his/her rights, the Customer may send the Seller by e-mail to a relevant demand together with the Customer name/company name. Before exercising the right, the Seller must properly verify the identity of the person submitting the demand. The Seller shall reply to or execute such a demand within 14 days from the day it is delivered to the Seller. Communication with the Customer shall be carried out with the use of the e-mail address provided by the Customer.
  16. Exercising the right to erase personal data from the System is tantamount to deregistration and termination of the agreement for the electronic provision of services.
  17. Apart from deleting the Customer Account, the Seller shall permanently and irrecoverably erase the Customer data thus discontinuing the processing. However, the Controller reserves the right to store such data as the Customer's login time and IP address after deletion of the account for potential use by the Police or prosecutor office as well as data which is necessary for settling the services provided until they are finally settled and for archiving obligations imposed under law, e.g. the Accounting Act.
  18. Customer personal data obtained for the purpose of concluding an agreement shall be stored throughout the negotiations of the agreement and until the end of the period of limitation of any potential claims arising from the agreement. Data contained in financial and settlement documentation shall be stored for at least 5 years in accordance with the Accounting Act. The Seller shall store basic contact details for the purpose of direct marketing of its own products until the Customer submits an objection to processing of the data for such purposes, withdraws his/her consent if the processing has been carried out under consent, or until the Seller considers that the data has become outdated.
  19. Use of cookie files. Subject to web browser settings, during visits to our website one or more cookie files may be saved on the user's computer (terminal device).
  20. Before a consent is given, cookie files saved on the user computer are ones that are required for the proper functioning of the portal.
  21. Cookie files may be placed by Grupa Chrobry and third parties with which Grupa Chrobry cooperates. Please read the following information regarding cookie files and manners in which they are used.

    What data do we collect?
  22. During your visit to our website, we automatically collect data regarding your visit, in particular your IP address, domain name, browser type and operating system.
  23. Our website uses cookie files which serve identification of your web browser while you are visiting our website. Cookie files contain small portions of text which can be read only by the sending website. The information collected helps us obtain knowledge about how often you visit our website and which elements of the website you are most interested in. We use the data to better adjust our online services to your needs, enhance the service and for statistic and advertising purposes. These files cannot be used for infecting a device with viruses or malware.
  24. Each individual cookie consists of four basic parts: name of the website: the name of the domain or subdomain that set the cookie;
  25. name of the cookie: the cookie has a unique name on the page that set it;
  26. Expiry date: some cookies expire when you close your browser (so-called session cookies), other cookies will be automatically deleted only after reaching the expiration date that has been set (so-called persistent cookies);
  27. Value: this is information in a cookie that the website uses to "remember" a previous visit.
  28. In cookie files, we store key information about users (e.g. ID) and information needed to optimise and properly display the web content. The information is used for
    1. recognising users who log in to protected websites, which enables them to visit a number of pages without the need to enter the user name or password on each of them;
    2. recording user preferences regarding the content and format of viewing (the user is not required to set his/her preferences during each visit);
    3. recording pages visited by users, which allows us to collect data which is useful in improving the content of and navigation across the website.
  29. Users of our System can discontinue providing us with this information by deleting the cookie files placed on their terminal devices by our service. To do this, you must change the settings of the web browser your are using.
  30. You have the right to refuse placing or reading cookie files on/from your device (computer, telephone). To do this, you must tick appropriate settings in your web browser options or refuse to give your consent when requested by an application embedded in the website.
  31. Configuring your browser to block installation of cookie files for certain websites selected by the user or for all websites can lead to loss of certain functionalities and hinder or prevent full use of its capabilities. As required by the Telecommunications Law of the GDPR, by configuring your web browser to allow installation of cookie files on your computer you acknowledge your consent to use cookie files. For more information on managing cookie files, visit or

    How do we safeguard your personal data:
  32. When we collect your personal data, communication between your computer and our server is encrypted with the SSL (Secure Socket Layer) protocol. In addition, our databases are protected against third party access.
  33. Your personal data may be transferred to a third country (including the USA) in connection with:
    1. actions undertaken in social media services and use of plug-ins and other tools offered by these services (including Facebook, Twitter, Google+);
    2. use of analytical tools and tools designed to enable anonymised tracking of user behaviour, such as, in particular, Google Analytics, Google Adwords; Criteo

    Automated data processing:
  34. Grupa Chrobry uses automated decision making systems. The following decisions are made in an automated manner:
  35. Profiling is carried out on the basis of such data held as, in particular, data regarding services provided, information obtained through cookie files, including transmission and location data;
  36. Profiling affect marketing information and offers which you will receive (customised offering).

    Changes to our privacy policy
  37. We reserve the right to change our privacy policy by publishing new content on our website. When changed, the privacy policy will be published on the website with a new effective date.

§. Article 12. Complaints

  1. The Customer shall have the right to lodge a complaint regarding both the execution of the sales agreement and the execution of the agreement for the electronic Provision of services.
  2. If any defects are found in an article sold, the Seller shall be liable in accordance with the provisions of Articles 556 and 556[1]-556[3] of the Civil Code.
  3. A complaint shall be submitted through the website , although this is not required for a complaint to be considered.
  4. If a complaint has any defects which make it impossible to consider it, the Seller shall promptly communicate the need to rectify the complaint. Compliance with the provision of Paragraph 2 shall facilitate consideration of complaints.
  5. A reply to a complaint shall be given within 2 to 14 days.
  6. If it is required to send back an article covered by a complaint, the sender shall transfer it to the carrier in a condition which allows appropriate transport and delivery without any losses or defects. Such articles shall be packed in a manner that allows safe transport in accordance with applicable terms and conditions.

§. 13. Final provisions

  1. Matters not regulated under these Regulations shall be governed by applicable provisions of Polish law.
  2. Customers can access, download and print out these Regulations at any time through a link provided in the System's home page footer.
  3. Shall any dispute arise in connection with implementation of an agreement signed under these Regulations, the parties undertake to resolve it amicably acting in good faith.
  4. If no agreement can be reached as indicated in Paragraph 2, the dispute shall be settled by a court of appropriate jurisdiction for the registered office of the Seller. The preceding sentence shall not apply to disputes to which a Consumer is a party.
  5. The Seller shall communicate every amendment to these Regulations ro registered Customers by e-mail, subject to the right to terminate the agreement with a 14 days' notice. Amendments to these Regulations shall enter into force upon the lapse of the termination notice. Orders placed prior entry of these regulations into force shall be subject to the provisions of the Regulations in their version in force as of the placement date.
  6. These Regulations shall enter into force on 5 February 2020.